Which statement is true about whether a customer must be home for every service?

• A. The customer must be home for every service.
• B. The customer does not need to be home for every service.
• C. The customer must be home only for initial service.
• D. The customer must be home if the Welcome Letter is not complete.

Answer: (B)

The main idea here is access flexibility for service visits. A technician can complete routine services without the customer being home, as long as there is a pre-arranged way to access the property (such as a key, authorized entry, or the customer’s prior approval) and safety rules are followed. This setup keeps schedules efficient and avoids delays when someone isn’t available to host the visit. The Welcome Letter or appointment details usually explain how access will be handled and what steps to take if the customer can’t be home. There are times when the customer’s presence is needed—if access hasn’t been arranged or if the service requires the customer’s on-site input or consent—but those are exceptions rather than the norm. Therefore, the statement that the customer does not need to be home for every service reflects how access is typically managed in practice.